1. Order Processing

⦁ All orders are processed within 2 business days after payment confirmation.
⦁ Custom and made-to-order jewelry may take additional time, which will be communicated at the time of purchase.
⦁ Orders are not processed or shipped on Sundays and public holidays.

2. Shipping Methods & Delivery Time

We offer the following shipping options:
⦁ Shipping: Estimated delivery within 15 to 20 days.
⦁ International Shipping: Estimated delivery within 1 to 2 weeks, depending on customs processing in the destination country.
Delivery times are approximate and may vary due to unforeseen circumstances like weather conditions, courier delays, or customs clearance.

3. Shipping Charges

⦁ Shipping charges depend on the delivery location and shipping method selected at checkout.
⦁ Free Shipping may be available on orders above 20000, subject to promotional offers.
⦁ International orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

4. Order Tracking

⦁ Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment in real-time.
⦁ If you do not receive tracking details within the expected time, please contact our support team.

5. Address & Delivery Issues

⦁ Customers are responsible for providing accurate shipping information. We are not liable for delays or lost shipments due to incorrect addresses.
⦁ If a package is undeliverable due to incorrect address, multiple failed delivery attempts, or refusal to accept the package, additional charges may apply for reshipping.

6. International Shipping & Customs

⦁ International orders may be subject to customs clearance, which can cause additional delays.
⦁ Any duties, taxes, or import fees imposed by the destination country are the customer’s responsibility.
⦁ We recommend checking with your local customs office for estimated charges before placing an order.

7. Damaged or Lost Shipments

⦁ If your order arrives damaged, please notify us within 1 day of delivery with photos of the packaging and product. We will assist in resolving the issue with the shipping provider.
⦁ For lost shipments, please contact us, and we will work with the courier to locate your package.

8. Returns, Exchanges & Cancellations

Ready-Made Jewelry: Returns are accepted within 1 days of delivery if the item is unused and in its original condition. However, we do not offer cash refunds. Instead, customers can choose another item of equal or higher value by paying the difference.
Customized Jewelry: Due to the personalized nature of custom-made jewelry, returns and exchanges are not allowed unless there is a defect or manufacturing error.
Cancellations: Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible.

9.Exchange policy

1.Exchanges are accepted within 7 days of delivery
2.Products must be in original condition with tags attached.
3.Allow us 7 working days to deliver the exchange item

10. Contact Information

For any inquiries or concerns regarding these terms, please contact us at:
📧 Email: info@mirrajewels.com
📞 Phone: +9180199 44776
📍 Address: 16-11-511/D/329-102, Sree Veda Residency, Shalivahana Nagar, Moosarmbagh,Hyderabad
By using our website and making a purchase, you agree to these Terms & Conditions.